How important is an online review when choosing a service?
According to invespcro.com, 90% of customers check online reviews before visiting a business. Even more surprising, 88% of customers trust online reviews as much as personal recommendations. In fact, customers are more likely to spend more on a business with "excellent" reviews and 72% say that positive reviews make them more likely to trust a local business.
In other words, customer reviews are extremely important to any business. At Harper Roofing, we value your review for many reasons. Your online review helps us understand how and why you found our business. We gain knowledge about the ways our company can better serve the needs of our customers, what products are valued and those that are not, and how to better improve our service and communication.
Fifty-six percent of customers read between two to six online reviews before trusting a business and 98% of Yelp users intend to make a purchase. Online reviews make a real difference to a company's competitive edge.
Are you a past customer of Harper Roofing? Leave us a Google review! It's quick, easy, and your neighbors will thank you! Not only is your review important to our business, it provides much needed information to your friends and neighbors. Reliability, expertise, and professionalism are the most important reputation traits for a local business according to 76% of consumers. These are qualities that can only be evaluated by real customers who take the time to thoroughly evaluate the company and its service.
Online reviews help a business grow by making their presence on the web easier to find. This benefits the business and the consumer. The business is able to attract more customers and customers save time and energy searching for a reputable company. This makes online reviews a win-win solution for everyone.
Finally, submitting an online review is simply the right thing to do. When a company has met and/or exceeded their commitment to their customer, giving this company a superior review is a simple, easy, and free way to show your appreciation for a job well done.
Harper Roofing is working hard for your trust. An online review will help us help you and give your friends and neighbors helpful information so that they have confidence in choosing us for their roofing needs.
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Harper Roofing specializes in re-roofing residential homes in Charleston, South Carolina. Follow our blog for info on maintaining your home and protecting your family.